FAQ's
Ensemble–icious Support Team: Please allow 1 business day for responses. Reach us at info@ensembleicious.com
Q: Is shopping on ensembleicious.com secure?
A: Absolutely. We use established vendors to host our site and manage our transactions.
MY ORDER
Q: Help! My order is missing, what do I do?
A: Contact us at “info@ensembleicious.com” with your order # and we will assist you.
Q: Can I change or cancel my order?
A: You may cancel or change your order within 6 hours of placement.
Q: How can I track my order?
A: We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out. If you do not receive tracking information from us within three business days of your order, feel free to follow up with us at info@ensembleicious.com
Q: My order is missing an item(s), what should I do?
A: Contact us at “info@ensembleicious.com” with your order number so we can assist you.
Q: I received faulty and/or damaged items, what should I do?
A: Contact us at “info@ensembleicious.com” with your order number so we can assist you.
SHIPPING, RETURNS & EXCHANGES
Q: How much does shipping cost?
A: Shipping costs are dependent upon ship-to address. You will receive a price prior to shipment at checkout. To know exact shipping cost for your country, please visit our Shipping Policy.
Q: How will my order be shipped?
A: Most orders are sent via UPS, FedEx depending upon location and shipping preference. Overseas customers are responsible for any VAT and/or import duties, which vary by country.
Q: How long does shipping take?
A: Shipping times depend upon the method of shipment, seasonal variations, and the ship-to address. When you receive the shipping details, it will contain an estimated date of delivery. For UPS, domestic orders, we usually allow up to two days for processing and 2-3 business days for Expedited and 5-7 business days for Standard domestic delivery.
Q: How do I place a return or exchange?
A: To start a return, you can contact us at info@ensembleicious.com. Please check our Return Policy to know more about it. Click Here.
BILLING
Q: When will my credit card be charged?
A: Your credit card will be charged at the time of order.
Q: What forms of payment do you accept?
A: We accept Visa, Mastercard, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay and Interac.
Q: What can I do if my payment is declined?
A: Please contact your credit card provider.
Q: I received an error message when trying to checkout, what do I do now?
A: Please double check that billing, address, and other required info is filled in correctly. If all information is accurate, you may wish to contact your credit card provider, or simply try again later.
Q: How do I edit my billing information?
A: In the check-out process, you will be asked both for your billing address and your shipping address.
Q: How do I redeem a gift card or account credit?
A: During check-out, there is a field for discount and credit codes.
OTHER
Q: Can I use multiple promo codes at checkout?
A: We can only accept one promo code per order.
Q: Can I use a promo code on top of another promotion?
A: No, unless otherwise noted.
